Privacy policy

The personal data the company may process includes basic identification data such as full name, national ID or residence permit (iqama) number, phone number, email address, and any other identifying information the client provides voluntarily. It also includes data relating to the use of the website and digital services, request or enquiry data, and correspondence through the website or approved communication channels.

Technical data may also be collected automatically when the website is used, such as IP address, device type, operating system, browser, and records of interaction with the website, for operational, security and analytical purposes.

Personal data is collected directly when a client enters their details on the website or in digital forms, or contacts the company by phone, email or WhatsApp. Some data is also collected indirectly through website technologies such as cookies and technical analytics tools.

The company processes personal data for legitimate, specific purposes, including enabling users to use the website's services, responding to enquiries, managing contact requests, improving the quality of digital services, ensuring efficient technical performance, handling complaints, and complying with legal obligations.

With the data subject's explicit consent, contact details may also be used to send informational, introductory or marketing messages about the company's services or updates.

The company processes personal data on one of the recognised legal bases: the data subject's consent, the need to process the data to provide a digital service the user has requested, compliance with a legal obligation, or a legitimate interest that does not conflict with the data subject's rights and freedoms.

By contacting the company on WhatsApp, or agreeing to be contacted there, the client consents to its use as an official communication channel. Messages sent through this channel include notifications, replies to enquiries, information about digital services, and any authorised marketing messages.

The company undertakes not to misuse this channel, and gives the client the full right to ask to stop communication or to unsubscribe from marketing messages at any time, without any effect on the core services.

The company keeps personal data confidential and does not sell, rent or trade it. Data is disclosed only where necessary to comply with the law, in response to a request from a competent government authority, or when shared with approved technical service providers that support the operation of the website and digital services, and then only to the minimum extent necessary.

The company takes appropriate technical and organisational measures to protect personal data against unauthorised access, misuse, loss, alteration or unlawful disclosure. These include electronic security controls, internal access-management policies, and organisational procedures that ensure staff keep data confidential.

The company retains personal data for as long as necessary to fulfil the purposes for which it was collected, or for the period required by the relevant regulations. After that period, the data is securely destroyed or anonymised, unless there is a legal obligation to retain it.

Data subjects have legal rights, including the right to request access to their personal data, to request its correction or update, to withdraw consent to the use of their data for marketing, and to request deletion of their data where legally possible, through the company's official contact channels.

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The company reserves the right to amend this privacy policy at any time. The updated version takes effect as soon as it is published on the website, and continued use of the website or digital services after publication constitutes acceptance of the changes.